Verizon Issues :: essays research papers

10th March 2005The Verizon EDMA CenterP.O. Box 1915Beltsville, MD 20705-1915To Whom It may ConcernI am writing in reference to global charges posted on my most recent ring bill (Billing eon 02/20/05). To explain the situation, I traveled to Manchester, England on January 22, 2005 through February 8, 2005. On January 25, 2005, my wife called to inquire about international calling images offered by Verizon. She was communicate by a Verizon employee that the calling plan cost $4/calendar month and that would entitle her to $.08/minute to England. Based on this fact, we used the calling plan for the rest of the time I was England, assuming we were paying $.08/minute.However, when we true the phone bill, the charges for all calls made through the calling plan were charged at $.30/minute. When I contacted Verizon regarding the difference, I was told that each call had a premium divine service termination charge attached to it of $.22/minute. My problem with this situation is that my wife was neer informed that a premium service termination charge existed. When she sign(a) up for the plan, a Verizon employee specifically told her that all calls to England would be $.08/minute. She was not presumptuousness a qualifier stating that there was a possibility the charges may be higher due to a premium service termination. Furthermore, we never received literature explaining the details of the plan. Had we known that charges could have been $.30/minute, we would have used an alternate calling plan with much lower rates. Due to false information, or a lack of important information, given to us by a Verizon employee, we were overcharged $89.